When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on
your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
Where will my order ship from?
We work with an order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't
be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at help@exclusivedesigns.art with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order
ships out. If you have any questions about your tracking or shipment, drop us a line at help@exclusivedesigns.art
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at help@exclusivedesigns.art within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on
your location, but can be estimated as follows:
USA: 5- 8 business days
International: 10-20 business days
Where will my order ship from?
We work with an order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't
be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us at help@exclusivedesigns.art with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but
shipping will be at your own cost.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order
ships out. If you have any questions about your tracking or shipment, drop us a line at help@exclusivedesigns.art
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at help@exclusivedesigns.art within a weeks' time with photos of the
damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible!